FAQ

What is the difference between PDO, PCL, and PLLA threads?

What is the difference between PDO, PCL, and PLLA threads?

PDO threads are absorbed within 6–8 months and provide initial lifting with collagen stimulation. PCL threads last longer, typically 12–18 months, offering sustained support. PLLA threads are collagen biostimulators that work gradually to restore volume and improve skin texture over time. The choice depends on the treatment goals and desired longevity.

Are Deenora products certified for international markets?

Are Deenora products certified for international markets?

Yes, all Deenora products are manufactured in ISO 13485-certified facilities and meet GMP standards. Our dermal fillers, threads, and skin boosters are compliant with CE and FDA requirements where applicable. We can provide product-specific certificates and documentation to support your local registration and customs clearance.

How should Deenora products be stored?

How should Deenora products be stored?

Most Deenora products should be stored at room temperature (15–25°C) in a cool, dry place away from direct sunlight. Some skin boosters and PLLA fillers require specific storage conditions—please refer to the product label and instruction manual for detailed storage requirements.

What is the minimum order quantity (MOQ)?

What is the minimum order quantity (MOQ)?

MOQ varies by product category. For standard products, we offer flexible MOQs to accommodate both trial orders and bulk purchases. For OEM custom orders, MOQ is determined based on packaging and formulation requirements. Please contact our sales team for detailed information.

Do you provide training or technical support for using the products?

Do you provide training or technical support for using the products?

Yes, we provide comprehensive technical support. Each product comes with detailed instruction manuals. We also offer online training sessions, operation videos, and troubleshooting support to ensure safe and effective use. For large partners, on-site training may be arranged upon discussion.

What is the shelf life of Deenora products?

What is the shelf life of Deenora products?

Shelf life varies by product type. Most dermal fillers and skin boosters have a shelf life of 24 months from the date of manufacture. Threads typically have a shelf life of 36 months. The expiration date is clearly printed on each product package. We recommend storing products under proper conditions to maintain their integrity.

Are your skin boosters suitable for all skin types?

Are your skin boosters suitable for all skin types?

Deenora skin boosters, including PDRN, Exosome, and 4D Hyaluronic Acid formulations, are designed to be biocompatible and suitable for most skin types. However, we always recommend a patch test before full treatment, especially for individuals with known sensitivities. Consultation with a qualified practitioner is advised.

What is your typical lead time and shipping method?

What is your typical lead time and shipping method?

Standard lead time for stock products is 7–15 business days after order confirmation. For OEM orders, lead time is 20–30 days depending on complexity. We ship via air or sea freight based on your preference and provide full tracking support. Our team assists with documentation for smooth customs clearance.

Do you offer samples before placing a bulk order?

Do you offer samples before placing a bulk order?

Yes, we offer sample products for quality evaluation. Sample fees apply but can be refunded or deducted from the bulk order. We recommend requesting samples to verify product quality, packaging, and compatibility with your market needs before committing to larger quantities.

Chat with Us